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Terms and Conditions

Elite Impex Jewelry: Terms and Conditions

Welcome to Elite Impex Jewelry! We are thrilled you've chosen us for your beautiful jewelry needs. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile app, and other services ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. General:

  • Elite Impex Jewelry ("we", "us", or "our") operates the Services.
  • These Terms may be updated periodically. We will notify you of any significant changes by posting the updated Terms on our Services.
  • You must be at least 18 years old or have parental consent to use our Services.

2. User Accounts:

  • You may create an account ("Account") with us. You are responsible for maintaining the confidentiality of your Account information and password.
  • You are responsible for all activity that occurs under your Account.
  • You agree to notify us immediately of any unauthorized use of your Account.

3. Orders and Pricing:

  • All orders are subject to availability and verification.
  • Prices are subject to change without notice.
  • Taxes and shipping charges may apply.
  • We accept various payment methods, as listed on our Services.
  • You agree to pay for all purchases made under your Account.

. Damaged Items and Returns:

  • We take great care in ensuring your jewelry arrives safely and beautifully. However, if you receive an item damaged during shipping, we understand the need for a quick and hassle-free resolution.
  • For items received damaged, please contact our customer service team within 15 days of delivery. We will request an unboxing video showing the damaged item and original packaging to assist with verifying the claim.
  • Once confirmed, we will gladly arrange for a replacement or a full refund, whichever you prefer.

Additional Notes:

  • Unboxing video requirements:
    • Start recording before opening the package and continue until you've fully inspected the item.
    • Ensure the video clearly captures the damaged item and any relevant packaging details.
    • We may request additional information or photos to further assess the claim.

Please note that this policy applies only to items damaged during shipping. For other return concerns, we recommend reviewing our detailed returns and exchange policy on our website or contacting our customer service team for assistance.

This revised version clarifies the 15-day timeframe for reporting damaged items, emphasizes the use of an unboxing video for efficient resolution, and directs customers to explore alternative return options on your website or through customer service.

I hope this helps! Let me know if you have any other questions.

5. Shipping:

  • We ship within India and internationally.
  • Shipping times vary depending on your location and chosen shipping method.
  • You are responsible for any import duties or taxes that may apply.

6. Content:

  • Our Services may contain content owned by us or third parties.
  • You may not copy, modify, or distribute this content without our permission.
  • You are responsible for any content you submit to our Services.

7. Prohibited Activities:

  • You may not use our Services for any illegal or unauthorized purpose.
  • You may not violate any local, state, national, or international laws or regulations.
  • You may not interfere with or disrupt our Services.

8. Disclaimer:

  • OUR SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND.
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION ON OUR SERVICES.

9. Limitation of Liability:

  • WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF YOUR USE OF OUR SERVICES.
  • THIS INCLUDES, BUT IS NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, AND PUNITIVE DAMAGES.

10. Indemnification:

  • You agree to indemnify and hold harmless us from and against any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising out of your use of our Services.

11. Governing Law and Dispute Resolution:

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any dispute arising out of or relating to these Terms shall be resolved by arbitration in Nanded, Maharashtra, India.

12. Entire Agreement:

  • These Terms constitute the entire agreement between you and us regarding your use of our Services.

13. Contact Us:

  • If you have any questions about these Terms, please contact us at [Email Address].

Thank you for choosing Elite Impex Jewelry! We hope you enjoy our beautiful jewelry and Services.

Please note: This is a sample template and may not be suitable for all businesses. You should consult with an attorney to ensure that your Terms and Conditions are appropriate for your specific needs.

I hope this is helpful! Let me know if you have any other questions.